Monthly summary

What changed in July 2024

3 changes in July 2024 (3 from Google). Each entry links the platform's own source and, where we have one, the guide that covers it. The full log is on What changed.

• 31 Jul 2024Google

  Business Profile chat and call history are turned off

  On July 31, 2024, Google removed the chat and call history features from Business Profiles. Customers with open chats were notified on July 15, 2024. Give customers another way to reach you, such as your phone number, website or a WhatsApp or text link where available. Source: Changes to Google Business Profile chat and call history · Our guide

• Jul 2024Google

  Reviews panel updated for asking, replying and sorting

  Google updated the reviews panel in Business Profile with easier ways to request reviews, quicker replies, sorting by rating or date, and access to the status of reviews you reported. Use the report status view to follow up on flagged reviews. Sort by newest to answer recent reviews first. Source: What's new in Google Business Profile: July 2024 · Our guide

• Jul 2024Google

  AI can suggest or refine your business description

  Google started offering an AI tool that suggests a new business description or refines your current one. It is not available to everyone yet. Check every suggestion for accuracy and remove claims you cannot back up. Source: What's new in Google Business Profile: July 2024 · Our guide